Alternative Dispute Resolution

In the event of a dispute, the consumer may use the Alternative Consumer Dispute Resolution entities identified on the consumer portal, on the www.consumidor.pt website, or to the Online Consumer Dispute Resolution entities identified on the https://webgate.ec.europa.eu/odr website.
The existing alternative dispute resolution entities are as follows:

CNIACC – National Center for Information and Arbitration of Consumer Disputes


Generic competence

E-mail: cniacc@unl.pt

Web: http://www.arbitragemdeconsumo.org

Algarve Consumer Conflict Information, Mediation and Arbitration Centre


Geographical area covered – contracts concluded in the District of Faro

E-mail: apoio@consumidoronline.pt

Web: http://www.consumidoronline.pt/

Center for Arbitration of Consumer Disputes of the District of Coimbra


Geographical area covered – contracts concluded in the municipalities of: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.

E-mail: geral@centrodearbitragemdecoimbra.com

Web: http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Disputes Arbitration Centre


Geographical area of coverage – contracts concluded in the Metropolitan Area of Lisbon: Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.

E-mail: juridico@centroarbitragemlisboa.pt/director@centroarbitragemlisboa.pt

Web: http://www.centroarbitragemlisboa.pt

Port Consumption and Arbitration Information Center


Geographical area of coverage – contracts concluded in the Metropolitan Area of Porto: Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.

E-mail: cicap@mail.telepac.pt

Web: http://www.cicap.pt

Ave Valley Consumer Disputes Arbitration Center / Arbitral Tribunal


Geographical area of coverage – contracts concluded in the municipalities of: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.

E-mail: triave@gmail.com

Web: http://www.triave.pt

CIAB – Center for Information, Arbitration and Consumer Disputes


Geographical area of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho and Vila Verde.

Email: geral@ciab.pt

Madeira Consumer Disputes Arbitration Center


Email: centroarbitragem.sras@gov-madeira.pt

Web: http://www.srrh.gov-madeira.pt